Frequently Asked Questions

You can install IgnitionDeck Echelon on as many of your own sites as you wish. IgnitionDeck Enterprise and work-for-hire projects require one license per site.

Create as many projects as you want. There are no software or license restrictions to limit the number of projects IgnitionDeck can host.

Yep! Each IgnitionDeck annual purchase includes a full year of support and updates. Monthly subscriptions include updates until the subscription is cancelled.

Easily pay for IgnitionDeck via Mastercard, Visa, American Express, Discover and Paypal.

IgnitionDeck requires a minimum of WordPress 5.0+. You should also make sure that your website meets the recommended WordPress requirements.

All IgnitionDeck versions are compatible with standard multisite mode. In addition, IgnitionDeck Enterprise has been built to support network-activated mode.

Your purchase grants you access to our support ticket system, detailed documentation, and product dashboard. One full year for annual purchases and monthly for monthly subscriptions. Certain products require a license key, which will enable updates via the WordPress admin.

Yes, to maintain the premium features of that license. Renewal cost is same as original purchase.

The paid features will be disabled but projects will continue to work with PayPal and you will be able to continue running your crowdfunding business.

It sure does!

IgnitionDeck supports current versions of all major browsers and one major version previous. We do not guarantee that all visual embellishments will maintain backwards compatibility, and we recommend that you use a browser with HTML5 support.

All purchases are fully refundable within 30 days. When requesting a refund, please help us by letting us know what we could have done differently to keep your business.